RETURNS AND EXCHANGES
Custom Clubs & Shafts – Due to the nature of custom work, we do not accept returns for custom golf club and shaft related order. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.
Pre-Built Clubs & Non-related club orders – Customers are responsible for the shipping cost on all returned items. Returned items must be in like-new condition, and a 15% restocking fee will apply. Please allow up to two weeks for delivery of defective warranty replacement items. Refunds will not be issued on defective items.
CANCELLATION & MODIFY POLICY
We are a Built-to-Order business. Please read the following below as you will be accepting these terms after final payment is received.
- A 15% cancellation fee will be applied to order cancellations made after the following business day of placing the order.
- A 25% re-stocking fee will be issued for cancellation requests that occur 3-5 business days after placing the order.
- There will be no cancellation requests accepted after 5 business days.
- All orders delivered in full are final, unless deemed different from the original order.
- Order modifications on custom equipment must be made within (2) business days (M-F) of placing the order, no exceptions.